Tag Archives: best practices

Mindy Powers

Weathering the Storm: Can Banks Regain Customer Trust?

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March 28, 2012 by Mindy Powers | Comment

This is the third installment of a three-part series on banking industry trends.

In the last few months, we’ve talked about some key trends impacting banks and their customers. Overwhelmingly, consumers are demanding better access to their bank accounts and at the same time, banks are struggling with increasing security risks. By upgrading their infrastructures, banks are meeting customer demands with new features like text alerts and mobile deposits while providing better security. It’s clear that consumers are driving big changes in banking and it’s exciting to see what’s next.

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Jeff Waters

Got WiFi? User Expectations Drive New Challenges

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March 2, 2012 by Jeff Waters | Comment

Our wireless devices appear to be multiplying. It used to be we couldn’t leave home without our smart phones. But now? Now it’s a bit out of control. Not only do we have our phones, but how many of us find ourselves toting our laptops and tablets everywhere we go? That’s three devices per person.

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Cindy Humphrey

Are You PCI-Ready for the Peak Holiday Shopping Season?

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December 9, 2011 by Cindy Humphrey | Comment

With Black Friday and Cyber Monday under our belts, it’s officially peak shopping season for millions of American consumers. Retailers will be working overtime to meet demand and earn much-needed revenue—but if they’re not careful, each credit card transaction they handle could expose both their customers and their business to risk.

The Payment Card Industry Data Security Standard (PCI DSS) is designed to protect consumers and increase trust in retailers. Without these measures, it would be all too simple for a hacker to break into a retailer’s systems and steal consumers’ payment card numbers.

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Cindy Humphrey

Back to Basics: Seven Steps for Data Security

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October 12, 2011 by Cindy Humphrey | Comment

Here at ThinkGig, we recently covered some of the lesser-known IT risks you might face.

Still, traditional data security is an ever-present concern. So let’s take a step back and go over a few of the basics for guarding against common viruses, worms, phishing attacks and spyware. These everyday threats could not only cost you the loss of sensitive business information and staff productivity; they can cause the loss of customer confidence.

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Blake Wetzel

Judgment Call: Is Your IT Strategic?

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September 7, 2011 by Blake Wetzel | Comment (1)

We’ve all had those moments: A time when we take a hard look at ourselves and we suddenly see ourselves in a new light – as others see us – and it doesn’t match up with our ideal vision.

Have you taken a hard look at your IT department? From an outsider’s perspective?  Maybe from your CIO’s eyes? When we talk to our customers, we are starting to hear more complaints from the forward-looking CIOs. They go something like this: “I need my IT staff to stop thinking about keeping the lights on and computers running and instead figuring out how they can help advance our top line goals….or impact bottom-line.”

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Jeff Waters

Beyond Viruses and Bots: Real Risks You Might Be Missing

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August 9, 2011 by Jeff Waters | Comment

We are all aware of the slew of network security issues facing organizations today. It seems like every other day there’s a new security breach in the news – take the recent hackers breaking into Sony’s PlayStation site and the Epsilon phishing campaign.

But while things like bots, viruses and hackers are well-known, we are starting to see less obvious risks come up that have a significant impact on an enterprise’s or a school’s information systems.

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Ken Smith

New Age for the Sales Process

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January 20, 2011 by Ken Smith | Comment (2)

The enterprise buying process is broken. And I suggest both customers and providers need to work at fixing it.

Let me back up and explain. The all-too-common traditional process that is no longer working typically looks like this: Customer has a need, finds providers that sell a product to fulfill that need, and then selects a solution based on price or a mixture of price and feature/functionality.

What I am proposing is that we take a more transparent and collaborative approach to the buying process. Something that would look like this: Customer talks to provider about what they are looking to do with their business (change in technology, new apps, outsourcing, etc.) and also shares critical things like business challenges, their forecasted growth and their current infrastructure environment. The provider then proposes possible solutions based on a holistic view and customer selects the one that works best for them.

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Cindy Humphrey

Welcome!

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June 13, 2010 by Cindy Humphrey | Comment

Welcome to ThinkGig, a blog dedicated to helping you run your business more efficiently. At ThinkGig, you’ll find discussions on the topics that matter to you most – such as tips and best practices on securing your business, improving customer service, driving revenue and cutting costs – as well as unique perspectives on industry trends that impact your business.

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