Tag: customer service

Government and Technology: Rise of the Apps

ThinkGig

There’s no question that government agencies are making big strides when it comes to technology. And now we’re seeing an even greater concentration on mobile app development to better serve mobile constituents, similar to the way businesses are using them to stay in front of customers.

According to a recent study by analyst ForeSee, one in three citizens who accessed a federal government website did so on a smartphone or tablet, and nearly half said that they might or plan to access a government website from their mobile device in the future.

Read more…

0 Comments

Weathering the Storm: Can Banks Regain Customer Trust?

ThinkGig

This is the third installment of a three-part series on banking industry trends.

In the last few months, we’ve talked about some key trends impacting banks and their customers. Overwhelmingly, consumers are demanding better access to their bank accounts and at the same time, banks are struggling with increasing security risks. By upgrading their infrastructures, banks are meeting customer demands with new features like text alerts and mobile deposits while providing better security. It’s clear that consumers are driving big changes in banking and it’s exciting to see what’s next.

Read more…

0 Comments

Are You a Customer Service Hero…or Zero?

ThinkGig

When it comes to being customer-centric, are you plugged in to customer needs or tuned out? Your network could be to blame.

What tools does your company use to be more “customer-centric?” No doubt, most enterprises would mention their CRM system, their call center, sales force automation…

True, these tools are important, but just as the world’s top chef can’t be successful without flour and salt, these sophisticated apps provide limited value without the right foundation – a converged voice and data network.

Read more…

0 Comments

Welcome!

ThinkGig

Welcome to ThinkGig, a blog dedicated to helping you run your business more efficiently. At ThinkGig, you’ll find discussions on the topics that matter to you most – such as tips and best practices on securing your business, improving customer service, driving revenue and cutting costs – as well as unique perspectives on industry trends that impact your business.

Read more…

0 Comments